SHIPPING INFO

Order Fulfilment

We use DHL Express Shipping, which has a delivery time between 1 and 5 business days.
DHL,Shipping Charges for up to 2kgs are at a minimum flat rate, hence works to your advantage to shop more..

All shipments are made to the address you list during checkout, we are not liable for incorrect addresses, even if you email after checkout. To ensure that your package gets to you without delay, please make sure the shipping address is correct and up to date.
If you have any other shipping requests do get in touch with us on info@sokogems.com and we would gladly assist you .

Duties and Fees

Your order may be subject to VAT, import duties and/or taxes, due to the complexity of international laws, we have NOT included those fees (handling charges) in the orders. You will be responsible to handle those charges once the shipment has arrived to you. We are by law required to declare the invoice amount.

If an order is cancelled after the products have been shipped, then you are responsible for the shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.

Orders are only shipped Monday through Friday. We do not ship on Saturday, Sunday and postal holidays.

Tracking Orders

The best way to find out the status of your order is to log into your account. You can also follow the link from your tracking email.

Damaged Goods

If you receive an item that is damaged, please contact customer service immediately, via email. Please also send your order number/ Transaction number for us to assist you promptly.

Shipping Guarantee

We only work with DHL Express, which is a well-established shipping provider and we place our faith and trust in them, however, we cannot guarantee their performance. Shipping mistakes are rare, but we can only guarantee what is in our control.

Returns & Exchange Policy

We understand that you may change your mind from time to time, and we want you to be 100% satisfied with your crystals, However, due to the limited inventory and rarity of many of the crystals in our Crystal Shop, majority of our crystals will be final sale (it will be specified at the bottom of the description on the product page).

There is a no Exchange and no refund policy so please if you’re not sure drop us an email or chat with us to clear any doubts before purchasing .

Payment Security

We make every effort to protect your online information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to ensure it remains private and secure. SokoGems is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

Currency

We recommend for all international orders that you use the Paypal option to process international credit cards. You don't need a Paypal account to use that option! Just choose the Paypal option, and then enter your credit card number.