General questions

How do I order products from the Shop

You will be required to select the product of your liking after which it will be updated in your cart. You may then click on the cart icon and view your selection of the products after which you may proceed to checkout . At the checkout you will be required to add your correct shipping details with correct postcodes . After this you may proceed to the payment section which will automatically add  the shipping costs and the product values .

How do I search for a product?

There is a search icon at the top of the page where you can easily type out the product name and it will search our database and give you the options that are available for that particular product .

Do I have to pay for my orders in full?

Yes all products that you select for purchase have to be paid in full .

Ordering

Is the ordering procedure secured?

We make every effort to protect your online information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to ensure it remains private and secure. SokoGems is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.

How do I purchase the items in my shopping cart?

Simply by clicking checkout , of which you will be guided to shipping details and then to payment via Paypal.

Im having shopping cart problems. What do I do?

You may want to try refreshing the page , or if that does not work out log out of the Shop and try logging back in . If that does not rectify the issue please contact us on info@sokogems.com of the issue and we would gladly help you out, or you may also whatsapp us on +23059014982

Shipping & Return

How much is shipping?

The Shipping Rates are calculated automatically for all sectors around the world. You may find out by selecting a product and then proceed to checkout of which you will be required to input your correct shipping address . Then proceed to checkout and you will get the shipping rates .

Where do you ship?

We ship worldwide .

Returns & Refunds ?

Unfortunately we do not accept Returns and also No Refunds are accepted. All our Stones are natural and unique.

If you are not sure about the product please do contact us on info@sokogems.com and we would gladly assist any queries you may have prior to purchasing the product.

What does Final Sale mean ?

Final Sale means that the product once purchased cannot be returned / exchanged/ refunded . All products are Genuine and are of Natural Stone, so please be sure prior to purchasing our products.